BiteNXT – 3D Designing, Modeling and Milling of Dental Prosthetics
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Privacy Policy for Bitenxt

Effective Date: 21/04/2026

1. Introduction

Effective Date: 21/04/2026

Welcome to Bitenxt (“we,” “our,” “us”).

We are committed to protecting your privacy and ensuring that your personal data is handled securely and responsibly. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use:

  • Our website: https://www.bitenxt.com
  • Our mobile applications
  • Any services, tools, or features offered through our platform

By using our services, you agree to this Privacy Policy.

2. Scope of This Policy

This Privacy Policy applies to:

  • Dentists, clinics, labs, and partners using our platform
  • Website visitors
  • Mobile application users

This policy applies to both web and mobile platforms.

3. Information We Collect

3.1 Personal Information
  • Name
  • Email address
  • Phone number
  • Clinic/business details
  • Billing and shipping address
  • Login credentials
3.2 Professional Information
  • Clinic or lab details
  • Professional credentials (if required)
  • Order and transaction history
3.3 Sensitive Data (Health & Patient Data – User Provided)

Users may upload:

  • Patient identifiers
  • Dental images, scans, prescriptions

⚠️ Important:

  • This data is provided and controlled by users (dentists/clinics/labs)
  • Users are responsible for obtaining explicit patient consent
  • We process this data only to provide our services

👉 We do NOT sell, rent, or use patient health data for advertising purposes.

3.4 Technical and Usage Data
  • IP address
  • Device type and OS
  • Browser type
  • Usage behavior and logs
3.5 Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Improve user experience
  • Analyze usage
  • Enhance performance

4. How We Use Your Information

We use your data to:

  • Provide and manage services
  • Process orders and transactions
  • Enable communication between stakeholders
  • Send updates and notifications
  • Improve platform performance
  • Provide customer support
  • Prevent fraud and misuse
  • Comply with legal obligations

5. Data Sharing and Disclosure

5.1 Service Providers

We may share data with:

  • Payment gateways
  • Hosting providers
  • Analytics providers (e.g., Google/Firebase, if applicable)
  • Communication tools
5.2 Business Partners
  • Dental labs
  • Logistics partners
  • Vendors involved in order fulfillment
5.3 Legal Requirements

We may disclose data to:

  • Comply with legal obligations
  • Respond to lawful requests
  • Protect rights and prevent fraud

We do NOT sell personal or health data to third parties.

6. Third-Party Services

Our platform may integrate with third-party services (such as analytics or payment providers).
These services have their own privacy policies, and we encourage you to review them.

7. Data Security

We implement industry-standard security measures, including:

  • Encryption
  • Secure servers and infrastructure
  • Access controls

However, no system is completely secure.

8. Data Retention

We retain data:

  • As required by law
  • While your account is active
  • As necessary to provide services

9. Your Rights

Depending on applicable laws, you may have the right to:

  • Access your data
  • Correct inaccuracies
  • Request deletion
  • Restrict processing
  • Withdraw consent

📧 Contact: contact@bitenxt.com

10. Data Deletion and Account Closure

10.1 Requesting Deletion

You can request deletion via:

  • Email: contact@bitenxt.com
  • Account settings (if available)
10.2 Processing Timeline
  • Identity verification required
  • Requests processed within 7–30 days
10.3 Retained Data

We may retain limited data for:

  • Legal compliance
  • Tax/accounting
  • Dispute resolution
  • Fraud prevention
10.4 Patient Data
  • Users must ensure proper authorisation
  • Some records may be retained if legally required
10.5 Backup Data
  • Automatically deleted per retention cycles
  • Data may remain temporarily in backups

11. International Data Transfers

Your data may be transferred outside India with appropriate safeguards and security measures.

12. Children’s Privacy

  • Our services are not intended for individuals under 18
  • We do not knowingly collect data from children
  • If such data is discovered, it will be deleted promptly

13. Changes to This Policy

We may update this policy. Updates will be posted with a revised date.

14. Consent

14.1 General Consent

By using our services, you:

  • Consent to data collection and processing
  • Agree to provide accurate information
14.2 Patient Data Consent

By uploading patient data, you confirm:

  • You have obtained explicit patient consent
  • You are authorized to share such data
14.3 Withdrawal of Consent

You may withdraw consent by:

  • Contacting us at contact@bitenxt.com
  • Requesting data deletion

This does not affect prior lawful processing.

14.4 Communication Consent

You agree to receive:

  • Optional notifications (can opt out)
  • Mandatory service-related communications

15. Contact Us

Bitenxt AI Solutions Pvt. Ltd.
📧 Email: contact@admin

📍 Address:
I9-9-51/3b, 2nd Floor, beside PLR Convention Centre
Tirupati (Urban), Chittoor
Andhra Pradesh 517501
India